This Refund Policy is issued by Nassau Tax Buddy, LLC ("Nassau Tax Buddy," "NTB," "we," "us," or "our").
Our Reduction Guarantee
If Nassau County, New York does not lower your assessed value in its final determination as a result of the grievance we filed on your behalf, we will refund your payment in full.
Nassau County publishes final determinations in April of the year after the filing period. Once they are published, we review every case and process refunds for any property that received a 0% reduction.
Additional Refund Eligibility
Beyond the reduction guarantee, we will also issue a full refund if:
A technical failure on our end prevented your grievance from being filed
You were charged in error (duplicate transaction, unauthorized charge, etc.)
Your grievance was rejected by ARC due to an error attributable to Nassau Tax Buddy (for example, an incorrectly formatted authorization form)
When Refunds Are Not Available
Refunds are not available in the following situations:
Your grievance was successfully filed and Nassau County lowered your assessed value by any amount (even if the reduction was less than you hoped or less than the savings estimate shown on your case page — the estimate is a projection based on comparable sales at the time of filing, not a guarantee)
Your grievance was rejected because your property tax payments were not up-to-date at the time of NTB's submission
Your grievance was rejected because you also authorized another representative to file for the same property and tax year (a duplicate filing under ARC Rule 9.3)
You provided inaccurate information (wrong address, incorrect ownership details) that led to an invalid filing
How to Request a Refund
Email hello@nassautaxbuddy.com with the subject line "Refund Request" and include the email address associated with your case. We will process eligible refunds within 5 business days. Refunds are returned to the original payment method.
For reduction guarantee refunds, you do not need to contact us — we will proactively review all cases when ARC publishes its determinations and issue refunds automatically for properties that received no reduction.
What Happens After a Refund
A refund from Nassau Tax Buddy does not affect your grievance filing with Nassau County. If your grievance was already submitted to ARC, it remains active and will be reviewed regardless of whether you received a refund from us.